Order status

Track Your Order

Enter the order number and billing email used at checkout to view the current WooCommerce order status and available order details.

1Order received2Processing3Dispatched

Order lookup

Check your order status

Your order number appears in the order-confirmation email. Enter the billing email address associated with that order.

01

Order numberEnter the complete order number without adding extra text.

02

Billing emailUse the same email address entered during checkout.

What to expect

From order to dispatch

01

Order preparation

Orders normally require 3–5 days for preparation before dispatch. A clarification request can pause processing until the required information is received.

02

Carrier transit

Estimated transit time is 7–12 days after dispatch. ATC Mall may use DHL, FedEx, UPS or another suitable logistics service.

03

Tracking updates

Carrier tracking appears only after dispatch when tracking information is available. New tracking events can take time to appear in the carrier system.

Troubleshooting

If the order cannot be found

  • Check the order-confirmation email and copy the complete order number.
  • Use the billing email from checkout, not a different contact address.
  • Remove leading or trailing spaces and try again.
  • If you created an account, you can also review orders in My Account.
Status information

This lookup displays the status stored for the WooCommerce order. Carrier scans and estimated delivery information are supplied separately by the applicable carrier after dispatch.