Post-purchase information

Returns & Refunds

Read the request process, return conditions, shipping responsibility and refund review information before sending an item.

Last updated September 8, 2026

1. Policy summary

Return windowRequest within 30 days of delivery
Item conditionUnused and in original condition
Return shippingPaid by the buyer
Refund processingWithin 5 business days after approval
Do not send returns to the displayed business address

The company address identifies the website operator. It is not automatically a warehouse or return address. Use only the return destination supplied in written return instructions.

2. How to request a return

  1. Contact ATC Mall before sending the item.
  2. Provide the order number, item name or part number and reason for the request.
  3. Provide clear photos of the item, labels, packaging and issue when relevant.
  4. Wait for the written eligibility decision and return instructions.
  5. Ship only to the confirmed return destination and retain the shipping receipt and tracking information.

Sending an item without authorization does not guarantee acceptance or a refund.

3. Return eligibility and item condition

A return request must be submitted within 30 calendar days after delivery. The item must be unused, uninstalled, complete and in its original condition and packaging.

Items showing installation marks, use, alteration, customer-caused damage, missing components or missing identifying labels are not eligible for a standard unused-item return. A damaged, defective or incorrect-item claim is reviewed separately using the process below.

4. Damaged, defective or incorrect items

Contact ATC Mall promptly and keep the product and all packaging. Include photographs showing the shipping label, outer packaging, product label, complete item and visible problem.

ATC Mall will review the order information and evidence before providing the applicable resolution. Do not install, modify or discard an item that is the subject of a damage or incorrect-item claim unless written instructions say otherwise.

5. Return shipping and fees

The buyer is responsible for return shipping costs. The return instructions will identify the approved destination and any required reference information. The displayed company address must not be used unless the written instructions specifically designate it.

Use a trackable shipping service and retain the receipt. ATC Mall is not responsible for a return shipment that does not reach the confirmed return destination. This allocation applies unless applicable law requires otherwise or ATC Mall confirms a different arrangement in writing.

6. Inspection and refunds

Returned items are reviewed after they arrive at the confirmed destination. When a refund is approved, ATC Mall will initiate it to the original payment method within 5 business days.

PayPal or the customer’s financial provider may require additional time to post the refund. The approved return decision will identify the refundable order amounts. Statutory rights that cannot be excluded remain unaffected.

7. Order changes and cancellations

Contact ATC Mall as soon as possible if an order needs to be changed or cancelled. A request cannot be guaranteed after processing or dispatch has begun. Dispatched orders follow the final return policy.

8. Contact

Email info@atcmall.com or use WhatsApp at +86 181 4876 2750. Include the order number and supporting information.