Warranty & Product Support

1. Warranty terms that apply

ATC Mall does not apply one universal warranty period to every product. If a product includes a commercial warranty, its duration and specific conditions will be stated on the product page, order document or written communication supplied for that item.

If no separate warranty is stated, no additional commercial warranty period is promised beyond rights that cannot be excluded under applicable law. The Returns & Refunds Policy remains available for eligible unused-item return requests submitted within 30 calendar days after delivery.

2. What a product-specific warranty may cover

When an item has an expressly stated warranty, the written terms for that item determine coverage. Coverage may address a verified defect in material or workmanship arising during normal intended use within the stated period.

A product concern must be reviewed before any remedy is approved. A reported symptom alone does not establish that the product is defective.

3. Conditions normally not covered

Unless the product-specific terms or applicable law state otherwise, warranty coverage does not normally apply to:

• normal wear, service-life exhaustion or consumable items;
• incorrect installation, diagnosis, adjustment or maintenance;
• use with an incompatible machine, engine or system;
• misuse, overload, accident, contamination, corrosion or improper storage;
• alteration, disassembly or repair not authorized in the applicable instructions;
• damage occurring after delivery that is unrelated to a verified product defect.

4. Compatibility and installation

Customers are responsible for comparing the complete part number, equipment and engine information, connector and mounting details, dimensions and product-page description before ordering.

Any fitment-information review by ATC Mall is based on customer-supplied details and information currently available. It is not a universal fitment guarantee and does not replace manufacturer documentation or assessment by a qualified technician.

5. How to request product support

1. Contact ATC Mall before removing, altering, repairing or returning the item.
2. Provide the order number, product or part number and delivery date.
3. Describe the equipment, engine, installation process and observed issue.
4. Provide clear photos or video of the item, labels, connections, packaging and issue when requested.
5. Follow the written inspection or return instructions.

6. Review and available remedy

ATC Mall may request additional information or inspection reasonably needed to evaluate the claim. If a claim is accepted under an applicable product-specific warranty, the available remedy may be repair, replacement, replacement component or refund, as stated in those terms and permitted by applicable law.

Shipping arrangements and costs for a warranty review will be stated in the written instructions. Unauthorized shipments may not be accepted.

7. Mandatory legal rights

This page describes ATC Mall’s commercial warranty approach. It does not exclude, restrict or replace consumer rights or remedies that cannot lawfully be excluded in the customer’s jurisdiction.

8. Contact

Email info@atcmall.com or use WhatsApp at +86 181 4876 2750. Include the order number and complete product details.