Shipping Policy

1. Overview

ATC Mall ships eligible orders to destinations supported by the store’s available shipping services. Availability of a product does not automatically mean that every destination is supported.

2. Shipping charges

ATC Mall does not advertise all orders as free shipping. Shipping charges are determined from the package weight and delivery destination. The applicable charge must be communicated before the customer completes or confirms the purchase.

Charges for different products or destinations may vary. If an automated checkout cannot provide a valid shipping option, contact ATC Mall before placing the order.

3. Order processing

Orders normally require 3–5 days for preparation before dispatch. Processing begins after the order and payment have been received and the order information can be reviewed. Orders requiring address, product or compatibility clarification may need customer confirmation before dispatch.

The processing period is separate from the carrier’s transit time.

4. Delivery estimates

The estimated carrier transit time is 7–12 days after dispatch. Together with the normal 3–5-day processing period, the estimated total time from a completed order to delivery is approximately 10–17 days.

These are estimates rather than guaranteed arrival dates. Carrier disruptions, customs procedures, severe weather, remote-area service and incomplete addresses may affect delivery.

5. Carriers, dispatch and tracking

ATC Mall may use DHL, FedEx, UPS or another suitable logistics service according to the destination, package and available route. A specific carrier is not guaranteed unless confirmed in writing.

When tracking is available, shipment information is sent using the email address or other contact details associated with the order after dispatch. Tracking events are supplied by the carrier and can take time to appear.

6. International orders, customs and taxes

Cross-border shipments may be subject to customs procedures, import duties, taxes or brokerage charges. These charges are not included in the product price or shipping charge unless checkout expressly states otherwise.

The buyer or recipient is responsible for destination-country customs duties, import taxes, brokerage fees and related clearance charges. Customs processing may extend the delivery time.

7. Address changes, damage and delivery problems

Customers should review the delivery address before submitting an order and contact ATC Mall immediately if a correction is needed. An address change may not be possible after dispatch.

For visible package damage, missing contents or an item that differs from the order, keep the product and packaging and contact ATC Mall with the order number and clear photographs. Do not discard evidence needed for carrier or order review.

8. Contact

For a shipping question, email info@atcmall.com or use WhatsApp at +86 181 4876 2750. Include the order number for an existing order.