Frequently Asked Questions

ATC Mall presents aftermarket replacement parts and related items for heavy equipment, engines, tractors and industrial machinery. The information and availability for each item are shown on its product page.

Start with the complete part number printed on the existing part or its packaging. If a part number is unavailable, use the equipment manufacturer, model, engine model, photos and measurements to compare the available information.

No. Manufacturer and brand names may be used only as compatibility references. Unless a product page expressly states otherwise, ATC Mall is not affiliated with, authorized by or endorsed by the referenced manufacturer.

Contact ATC Mall as soon as possible with your order number. Whether a change or cancellation is possible depends on the order’s current processing and dispatch status.

Send the complete part number, equipment model, engine model, clear photos and relevant measurements through the Contact & Fitment Help page. More complete information makes comparison easier.

No. Any review is based on the details supplied by the customer and the product information currently available. It does not replace the equipment manufacturer’s technical documentation or professional installation assessment.

Models can have different configurations or production revisions. Serial numbers and nameplate details can help distinguish between similar-looking applications.

No sitewide free-shipping promise applies. Shipping charges are based on package weight and destination.

Orders normally require 3–5 days for preparation. Estimated carrier transit time is another 7–12 days after dispatch, for an approximate combined estimate of 10–17 days. Carrier or customs delays can extend delivery.

ATC Mall may ship with DHL, FedEx, UPS or another suitable logistics service according to the destination, package and available route.

When tracking is available, shipment information is sent using the contact details associated with the order after dispatch.

No, unless checkout expressly states otherwise. The buyer or recipient is responsible for destination-country customs duties, import taxes, brokerage fees and related clearance charges.

Submit the request within 30 calendar days after delivery and contact ATC Mall before sending any item. The product must be unused, uninstalled, complete and in its original condition and packaging. Include the order number, item details, reason and clear photos when relevant.

No. The displayed business address identifies the company operating the website and must not be treated as an automatic warehouse or return address. Wait for written return instructions and the confirmed return destination.

The buyer pays return shipping unless applicable law requires otherwise or ATC Mall confirms another arrangement in writing. After an approved return is inspected, ATC Mall initiates the refund to the original payment method within 5 business days.

Keep the product and packaging, and provide the order number plus clear photos of the item, labels, packaging and visible issue. This information helps ATC Mall review the request.

ATC Mall accepts payment through PayPal using the secure option displayed at checkout.

Product prices and checkout payments are presented in United States dollars (USD). PayPal or a financial provider may apply its own exchange rate or foreign-transaction fee when another currency is used.

Email info@atcmall.com or send a WhatsApp message to +86 181 4876 2750. Include your order number for an existing-order inquiry.

Include the part number, equipment manufacturer and model, engine model, photographs, dimensions and a concise description of what you need to replace.